:root{--bg:#f5f6f8;--panel:#fff;--text:#17202a;--muted:#6b7280;--line:#e5e7eb;--accent:#ff7800;--danger:#b42318;--ok:#067647;--warn:#b54708}
*{box-sizing:border-box}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:var(--bg);color:var(--text)}
a{color:inherit}.app-shell{min-height:100vh;display:grid;grid-template-columns:240px 1fr}.sidebar{background:#111827;color:#fff;padding:24px 16px;display:flex;flex-direction:column;gap:24px}.brand{font-weight:800;font-size:20px;text-decoration:none;display:flex;align-items:center;gap:10px;padding:0 8px}.brand-mark{width:34px;height:34px;border-radius:10px;background:var(--accent);display:inline-grid;place-items:center;color:#fff}.sidebar nav{display:grid;gap:6px}.sidebar nav a,.sidebar-foot a{color:#d1d5db;text-decoration:none;padding:10px 12px;border-radius:8px}.sidebar nav a:hover,.sidebar-foot a:hover{background:#1f2937;color:#fff}.sidebar-foot{margin-top:auto}.small{font-size:12px;color:#9ca3af;padding:0 12px 8px}.main{padding:28px 34px}.topbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px}.topbar h1{margin:0;font-size:28px}.grid{display:grid;gap:18px}.grid.cols-4{grid-template-columns:repeat(4,minmax(0,1fr))}.grid.cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}.card{background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:20px;box-shadow:0 2px 8px rgba(17,24,39,.03)}.card h2,.card h3{margin-top:0}.metric strong{display:block;font-size:30px;margin-top:8px}.muted{color:var(--muted)}.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:8px;padding:10px 14px;background:#111827;color:#fff;text-decoration:none;font-weight:700;cursor:pointer}.button.secondary{background:#fff;color:#111827;border:1px solid var(--line)}.button.danger{background:#b42318}.button.small{padding:7px 10px;font-size:13px}.actions{display:flex;gap:8px;flex-wrap:wrap}.table-wrap{overflow:auto}.table{width:100%;border-collapse:collapse}.table th,.table td{padding:12px 10px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}.table th{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}.badge{display:inline-flex;border-radius:999px;padding:4px 9px;font-size:12px;font-weight:700;background:#eef2f7}.badge.ok{background:#ecfdf3;color:var(--ok)}.badge.warn{background:#fffaeb;color:var(--warn)}.badge.bad{background:#fef3f2;color:var(--danger)}.flash{padding:12px 14px;border-radius:9px;margin:0 0 18px}.flash.success{background:#ecfdf3;color:#067647}.flash.error{background:#fef3f2;color:#b42318}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.field{display:grid;gap:6px}.field.full{grid-column:1/-1}.field label{font-weight:700;font-size:14px}.field input,.field select,.field textarea{width:100%;border:1px solid #cfd4dc;border-radius:8px;padding:10px 11px;font:inherit;background:#fff}.field textarea{min-height:110px;resize:vertical}.help{font-size:12px;color:var(--muted)}.keybox{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.keybox code{background:#111827;color:#fff;padding:10px 12px;border-radius:8px;font-size:14px;word-break:break-all}.auth-shell{min-height:100vh;display:grid;place-items:center;padding:30px}.auth-card{width:min(460px,100%);background:#fff;border:1px solid var(--line);border-radius:16px;padding:28px;box-shadow:0 18px 50px rgba(17,24,39,.08)}.auth-card h1{margin-top:0}.logo-preview{max-width:180px;max-height:80px;display:block;margin:10px 0;border:1px solid var(--line);border-radius:8px;padding:8px;background:#fff}.notice{border-left:4px solid var(--accent);padding:12px 14px;background:#fff8f1;border-radius:7px}.code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.statline{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.progress{height:10px;border-radius:999px;background:#eceff3;overflow:hidden}.progress>span{display:block;height:100%;background:var(--accent)}@media(max-width:980px){.grid.cols-4,.grid.cols-2,.form-grid{grid-template-columns:1fr 1fr}.app-shell{grid-template-columns:190px 1fr}}@media(max-width:720px){.app-shell{display:block}.sidebar{position:static}.main{padding:20px}.grid.cols-4,.grid.cols-2,.form-grid{grid-template-columns:1fr}}

/* 0.2.0 */
hr{border:0;border-top:1px solid var(--line);margin:24px 0}.checkline{display:flex;gap:8px;align-items:center;margin:14px 0}.ticket-filters{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:18px}.ticket-layout{grid-template-columns:minmax(0,2fr) minmax(280px,1fr)}.ticket-thread{display:grid;gap:14px}.ticket-message{border:1px solid var(--line);border-radius:12px;padding:14px;background:#fff}.ticket-message.agent{background:#f8fafc;border-left:4px solid var(--accent)}.ticket-message.client{border-left:4px solid #2563eb}.ticket-message.internal{background:#fffaeb;border-left:4px solid #f79009}.ticket-message-head{display:flex;justify-content:space-between;gap:12px;color:var(--muted);font-size:13px;margin-bottom:8px}.ticket-message-head strong{color:var(--text)}.ticket-body{white-space:normal;line-height:1.6;margin-bottom:8px}@media(max-width:900px){.ticket-layout{grid-template-columns:1fr}}


/* 0.2.2 */
.site-filter{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin:14px 0 18px}
.site-filter input{width:min(420px,100%);border:1px solid #cfd4dc;border-radius:9px;padding:10px 12px;font:inherit;background:#fff}
.site-filter input:focus{outline:2px solid rgba(255,120,0,.22);border-color:var(--accent)}
.site-filter .hint{font-size:12px;color:var(--muted)}
.login-note{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--muted)}
tr[hidden]{display:none!important}

.ticket-live-head{display:flex;justify-content:flex-end;margin:-4px 0 10px}.site-ticket-badge{margin-top:7px}.ticket-thread[data-ticket-live]{min-height:40px}